IT Support

Description

Department IT Who You Are You have proven experience in an entrepreneurial, startup, or enterprise setting. You combine exemplary white-glove customer support skills with the type of creative tenacity necessary to solve problems in a fast-paced iterative environment. You have a high level of professionalism and an unmatched ability to research technical problems and solutions. As an IT Support Engineer, your role involves having a well-rounded skill set in all the competencies that support IT in an office environment. You will be responsible for day to day operational tasks as an IT generalist in multiple domains. You will shine brightest when practicing timely and transparent communication, documentation, and tech advocacy with our team and those we support. Your Success Profile What You Will Work On About 80% of your time will be spent owning the deployment, support, and maintenance of: Hardware/Software lifecycle on OS X and Windows systems. Office Phone System and Devices Wired and Wireless Network Office A/V Equipment for Remote Meetings and Events Managing and continuously improving the Employee Lifecycle About 20% of your time will be spent as the point person for: Core Application Lifecycle - assisting in all aspects of delivering and managing a software tool from scoping to sunset Identifying opportunities for improving our current systems and taking action within the team to bring those improvements to life Other related duties/projects as assigned How You Will Do Your Work As an IT Support Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome. Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing whats in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better. Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism. Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking. Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. Youre an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. Youre curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. Youre committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. Youre honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: Everything should be made as simple as possible, but no simpler. Qualifications Minimum of 1-2 years of professional IT Support experience Direct experience working within a small team or individually to deliver high business impact projects related to one or more of the following: TCP/IP Networking - troubleshooting, feature improvements, enthusiasm for research and monitoring DevOps-style delivery pipelines - Virtualized *nix infrastructure, web/app development, scripting in shell, Ruby, or Python SQL for database architecture/management or queries Agile Product Management as it applies to modern software development Configuration Management using common tools like Chef, Ansible, Puppet, etc API integrations and custom scripts Familiarity with SSO using SAML 2.0, MFA, Atlassian, Jamf, GSuite, Salesforce, Slack, and AV systems are all nice to have

Posted on : 2022-06-30T09:41:16Z