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Position Purpose: To prioritize, investigate and troubleshoot GP applications issues. Primary Accountabilities/Responsibilities: Monitor incoming tickets, assess appropriate priority by working with business and triage accordingly Independently troubleshoot and resolve technically complex, mission-critical issues and prioritize with the customer Create and drive permanent solutions and improvements after root cause is identified Identify opportunities for automation and operational efficiencies Ensure support readiness prior to the deployment of any change to the production environment Customer service orientation is key. Collaborate with internal business partners, engineering teams, and other technology teams in the organization Create, maintain and share technical knowledge documentation in knowledge base repository Participate in an on-call rotation with other team members Job Requirements: Bachelors degree in Computer Science or related field 5+ years.NET/C# experience 5+ years experience in writing SQL queries PowerShell scripting experience Experience with JIRA, Confluence or similar bug-tracking tools Familiarity with Object-Oriented Design & Development Familiarity with CI/CD pipeline concepts a plus but not required Ability to quickly comprehend the functions and capabilities of new technologies and apply them to improve the product/services. Working knowledge in a financial domain such as Future and Option space, Knowledge about risk calculation Monte Carlo method, Historical method. Proven ability to work independently, requirement analysis, designing, developing, and deploying Physical requirements/Working conditions: Climate controlled office environment Minimal physical requirements other than occasional light lifting of boxed materials Dynamic, time-sensitive environment
Posted on : 2022-06-30T09:41:19Z
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