IT Support

Description

IT Support Assistant (Hourly) Job ID 24586 Location Lehman College Full/Part Time Regular/Temporary Regular GENERAL DUTIES I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Work tasks include as: -Operating, transporting, adjusting, and installing/configuring computing and related equipment -Communicating with technology users and staff to understand, identify, document and resolve problems -Performing simple repairs to computing and related equipment. This job is in CUNY's Classified Civil Service. The full specification is available on our web site at CONTRACT TITLE IT Support Assistant FLSA Non-exempt CAMPUS SPECIFIC INFORMATION Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelors, masters, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The Colleges community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services. Lehmans Office of Online Education seeks an enthusiastic IT SUPPORT ASSISTANT - EDUCATIONAL TECHNOLOGIST (20 HOURS/WEEK). The Office of Online Education at Lehman College serves to create, promote and support effective and accessible online education. The Office of Online Education supports the use of instructional technologies in face-to-face, hybrid, and online teaching. We advise and consult on the use of instructional technologies, guided by research, inquiry, and experimentation. We assist faculty in the design and delivery of online education. We train and consult in the implementation of online instructional activities, course redesign using technology, and the creation of new online courses and programs. The Educational Technologist will assistwith Preparations for training or webinars and events that use Blackboard, Zoom, or other ed techtools Reviewing and preparation of training and learning materials such as instructional guides in text orvideo Support faculty and students with troubleshooting, course design, course review, etc. using Blackboard, Zoom, Voicethread, video/audio, or other tools Monitoring email to answer and/or refer questions as needed from faculty and students concerning ed tech tools, online learning, and other Work with IT to make website updates, revisions, and create/design newwebpages Support office staff with data reporting usingExcel Provide technical assistance for online/remote conference, events, meetings,etc. Other responsibilities asassigned MINIMUM QUALIFICATIONS High School Diploma, G.E.D., or equivalent Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology Demonstrated English Language proficiency A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions. OTHER QUALIFICATIONS An ideal candidate will be a highly motivated individual with strong communication and customer serviceskills: Be a proficient user of Microsoft Office and familiar with Blackboard, andZoom Have strong written and verbal communicationskills Excellent organizational and multitaskingskills Possess the ability to analyze and solveproblems Quick learner and enjoy learning newtechnology Enjoy contributing to teamefforts A self-starter with a drive tosucceed Comfortable providing assistance and support both in-person andonline Respond quickly to time-sensitiverequests COMPENSATION New hire rate: $21.30/Hour Incumbent:$24.08/Hour *This amount reflects a 13% salary suppression in effect for the first 24 months of employment only. BENEFITS CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. HOW TO APPLY To apply, go to www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information. CLOSING DATE Review of resumes to beginimmediately. JOB SEARCH CATEGORY CUNY Job Posting: Information Technology/Technical EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Posted on : 2022-06-30T09:41:32Z