IT Support Center Technician

Description

IT Support Center Technician

One of the nation’s largest IT companies is looking to add to its national Support Center team. We specialize in providing IT support and services to the SMB (10-200employees) market.

The Support Center Technician provides remote support to our national SMB customer base to troubleshoot and resolve IT issues. We are looking for candidates with a passion for IT, strong customer-oriented consultative skills and that also have strong technology and troubleshooting skills. In this role, you will provide mainly desktop, OS, application, and peripheral support. Knowledge of server OS and networking equipment is helpful.

Candidates should have 1-4 years’ experience with many of the requirements listed below:

Experience Requirements:

· Installation and configuration of MS Operating Systems

· Creating/Disabling users in AD

· Creating/Disabling users in O365

· Installation/Troubleshooting of AV and Anti-Malware products

· Experience with Admin Center in O365

· Installing/Mapping Drivers

· Mapping local drives

· Use of Group Policies for workstation configurations

· Installation/Troubleshooting of 3rd party applications

· Smartphone email set up & troubleshooting

· Firewall troubleshooting

· VPN configuration/Troubleshooting

Qualifications:

• Strong verbal and written skills to communicate with team members, customers, and management
• College degree or technical school preferred, equivalent experience accepted.
• Self-motivated and well-organized
• Microsoft MCSA, CompTIA Network+ certifications preferred
• Good analytical and problem-solving skills
• Ability to work effectively both independently without being prompted, and with others to achieve team goals
• PSA experience highly preferred
• Strong documentation skills, including ticket notes and time entry

Job Type: Full-time and Part-Time shifts available M-F 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm

Evening and weekend shifts available

Requires work at local office and customer’s offices

Compensation $16-20/hr based on experience. Quarterly Bonus opportunities

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Work Location:

• One location

Hours per week:

• 30-39

Typical start time:

• 8PM

Typical end time:

• 5PM

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment

Company's website:

• numsp.com

Posted on : Thu, 30 Jul 2020 19:39:27 GMT