IT Specialist

Description

Are you passionate about supporting your colleagues with their everyday IT hurdles?

Is tracking and monitoring company hardware and software something that gets you out of bed in the morning?

Does searching for potential security risks and proposing solutions jazz you up?

Amazing, then you’re the type of person we’re looking for!

Now, we are looking to build out our Operations team with an IT Specialist. This role is primarily responsible for developing, maintaining and monitoring our internal IT infrastructure as we scale.

As our first internal IT hire, the IT Specialist must have strong motivation to both learn and build new technologies, management and maintenance processes. This position requires dedication, persistence, enthusiasm to find resources independently, and the ability to deliver superior customer service. We’re looking for someone who is up for managing basic IT needs (like troubleshooting and hardware tracking), but also has the knowledge and hustle to provide guidance about our IT infrastructure as we scale.

What you will do:

• Monitor WFH technology requirements. Monitor internet speeds, security, encryption, password, and hardware requirements. Work with team members to ensure compliance.
• Optimize WFH environment: Provide training and support to ensure all JS team members have optimal remote work environments, technically.
• Troubleshoot. You’ll be the point of contact for our (mostly remote) team members in need of any type of installation, upgrade or technical assistance.
• Manage and optimize third party software used internally. Software administrator. Audit our team’s use of third party softwares, including reviewing permission and security settings. Build relationships and negotiate with third party vendors.
• Actively manage risk. Partner with our Security Engineer to understand the risks involved in each area of our operations and minimize them. Stay up-to-date on the latest cyber threats and any regulations our industry must follow. Identify and propose solutions for areas of risk or exposure.
• Guide. Monitor, track and provide feedback on IT performance. Assist with planning to set direction and goals for internal IT as the company grows. Assist efforts to support, implement, and recommend IT solutions for company offices and remote workers.
• Educate. Oversee the design, implementation and enforcement of documentation and training material on security policies, standard operating procedures, and FAQs.
• Manage software, hardware and data systems. Manage the maintenance of technology assets. Manage the access and security of the software we create and data our customers produces as we onboard and offboard employees
• Monitor: Support administrative development and implementation of maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms. Maintain hardware through effective maintenance, problem identification, and resolution activities.

Who you are:

• Knowledgeable. High level experience and knowledge of Windows and Mac operating systems Experience installing, upgrading, troubleshooting and repairing workstations
• Versatile. Ability to multitask and function in a dynamic, fast-paced environment.
• Confident and Resourceful. This role will be reporting to the Director of Operations. It’s important the individual in this role is confident in their technical abilities and able to find answers independently.
• Critical Thinker. You have a detailed and analytical approach to problem solving. You identify all aspects of a problem and understand why a problem exists in order to develop workable solutions.
• Creative. You “think outside the box” and leverage current technology to become more efficient.
• Effective Communicator. You masterfully explain complex technological concepts to team members without a technical background.
• Detail Oriented. You check and recheck your work for accuracy.
• Multitasker. You multitask by effectively prioritizing and organizing daily job responsibilities.
• Bonus points: Previous experience within a small to medium sized company as the primary point of contact for all technical issues would be a major plus!

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, with the mission of providing powerful data and insights to help entrepreneurs and brands grow successful Amazon businesses.

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Austin, TX; Vancouver, BC; and Shenzhen, China. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.

We offer workplace flexibility, competitive compensation packages, 401K/RRSP matching, generous vacation, and professional development to help you thrive in your career. The entire Jungle Scout team also gathers for annual all-expenses-paid retreats — past locations have included Bali, Bangkok, Vietnam, Budapest, Mexico, Colombia, and Costa Rica. Check us out!

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Posted on : Sat, 01 Aug 2020 23:31:40 GMT