IT Field Tech & Field Engineer

Description

Join Exbabylon, one of INC 5000’s fastest growing companies and a leading Northwest Managed Service Provider. This team member will work out of our North Idaho office in Hayden to provide onsite/remote service and support for our customers, relating to a wide range of technology, including: workstations, printers, networks, phones, firewalls, servers, switching and Microsoft Cloud services.
A successful candidate for this position will take pride in helping people use technology, bring a high level of customer service skills to the team and enjoy working in a fast past, ever changing environment. Ability to handle projects independently and excellent written/verbal communication skills will allow you to succeed as part of this collaborative, diverse team.
Lots of growth opportunities for someone who lives a highly technical lifestyle, brings outside-the-box thinking, innovative ideas and the desires to quickly find a solution to every problem. Exbabylon puts a high value on teamwork, customer focus and personal/professional growth— we put our employees first and focus on serving the customer creating an engineer-led, solution-led team.
QUALIFICATIONS

• Excellent written and verbal communication skills
• Capability to effectively document technical information
• Strong customer orientation
• Ability to work efficiently in a team as well as independently and prioritize tickets based on immediate needs
• Bachelor or Associates Degree in any field
• Minimum 2 years of experience working in the IT support or computer service industry
• Basic functioning knowledge of IP technologies
• Advanced knowledge of Windows and Mac operating systems
• Experience with Microsoft Office 365 and Azure Management
• Fundamental understanding and comfort supporting Active Directory environments
• Understanding of VOIP technology
• Expert level knowledge of DNS, email and Active Directory systems
• Advanced knowledge of Microsoft Server & Windows operating systems
• Experience with virtualization platforms Hyper-V and/or VMWare
• Ability to adapt to change and handle stressful situations
• Hands-on experience and a high comfort level troubleshooting/repairing all types of computer hardware
• Analytical thinker with the ability to "think outside the box" to resolve customer impacting situations.

Preferred Qualifications [Not Mandatory]:

• Experience working for a Managed Service Provider using RMM platforms like SolarWinds, Kaseya, Autotask, etc.
• Experience in PowerShell and Unix Shell
• Comfort with management and support of Mac OS X devices
• Professional IT Certifications, such as SonicWall CSSA, Cisco CCNA, Network+ or Sec+

OTHER REQUIREMENTS

• Excellent typing skills, (i.e. 50+ WPM)
• Ability to lift 50lbs regularly
• Drivers license with no restrictions and ability to drive a company-provided motor vehicle
• Pass an in-depth background check both on hire date and as needed throughout employment
• Position will require (very) occasional nights/weekends like any other in the IT field

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WAGE/BENEFITS: Based on experience, expect Field Tech starting at $18-$25/hr, Field Engineer starting at $50-60+K/year. All positions Full Time, Vacation/PTO, Health/Vision/Dental, 401(k) w/ Match and Gym Reimbursement
Interested? Send your resume to admin@exbabylon.com and be sure to note the interested position in your cover letter.

Posted on : Sun, 02 Aug 2020 07:10:44 GMT