As a Veterans Service Representative (VSR) in the Veterans Service Center you will work on veterans benefits claims and provide comprehensive services to America s veterans and their families. The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.
Occasional travel - You may be expected to travel for this position.Supervisory status
0996 Veterans Claims Examining
RequirementsRequirementsConditions of Employment
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Only education or a degree recognized by the U.S. Department of Education from an accredited college, university, school or institution may be used to qualify for Federal employment. You can verify your education here If you are using foreign education to meet qualification requirements, you must include a Certificate of Foreign Equivalency with your transcript in order to receive credit for your education.
Work Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m. Alternate work schedules may be available after training.
Promotion Potential: The incumbent may be promoted without further competition after meeting time-in-grade and specialized experience requirements. The career progression pattern for this position, in 52 week increments at each grade level, is GS-7, to GS-9, to GS-10. Grade GS-10 is the full-performance level. Upon achieving the GS-10 level, the incumbent will be required to take the VSR Skills Certification exam. Selection at a lower grade level does not guarantee promotion to the full performance level.
Physical Requirements: The work is sedentary. Typically the employee may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items such as papers and books. No special physical demands are required to perform the work. The Department of Veterans Affairs makes reasonable accommodations for persons with disabilities.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-Federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. A well-qualified candidate will score 90 or above within the assessment portion of this vacancy. Information about ICTAP and CTAP eligibility can be found here
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment or reinstatement. Management may use any one or any combination of these methods to fill the position.
Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual s employment experience will be used only to determine the person s qualifications and to assess his or her relative level of knowledge, skill and ability. Although an individual s personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not in and of itself be the basis of an unfavorable suitability or fitness determination.
This job opportunity announcement may be used to fill additional vacancies.
You will be evaluated for this job based on how well you meet the qualifications above.
In describing your experience please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address in their resume the specialized experience needed for the position (as described in the announcement) will not be referred for consideration.
If you are referred for further consideration you will be rated on the following competencies (knowledge, skills and abilities) based on your application for this position:
1. Ability to interpret and apply established guidelines, regulations and procedures in order to determine claimant eligibility for services and benefits.
2. Knowledge of automated systems and applications.
3. Ability to manage priorities.
4. Ability to communicate verbally.
5. Ability to communicate in writing.
You may also be asked to submit additional job related information, which may include responses to the identified areas of knowledge, skill and ability; and/or completion of a work sample; and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or further consideration for employment.
After the vacancy announcement has closed we will review applications to ensure that qualification and eligibility requirements are met. During our review, if your resume and application package does not support your questionnaire answers, we may adjust your rating accordingly.
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package does not support your questionnaire answers, we will adjust your rating accordingly.
Note : Candidates eligible for veterans preference will be placed ahead of other candidates. Additionally, preference eligibles who have a documented compensable service-connected disability of at least 10 percent, and who meet the minimum qualification requirements, will automatically be referred for consideration ahead of ALL other candidates. When a referral certificate (or list) is issued to the employing office, applicants will be notified of their status via email (if provided). Referred applicants may in turn be contacted directly by the hiring office for an interview. All referred applicants will receive a final notification once a selection decision has been made. Referral of candidates will be made in the following order:
First Group: Compensably disabled veterans only (CP and CPS ratings - 10% or greater).
Second Group: Other 10 point preference eligibles (XP, etc.).
Third Group: Veterans with 5 point (TP) preference.
Fourth Group: 0 point preference eligibles (SSP).
Fifth Group: Candidates without veterans preference.
OtherDrug test required
Required DocumentsRequired Documents
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Posted on : Fri, 15 Mar 2019 10:15:33 GMT
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