A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
The Office of Innovation and Technology (OIT) oversees most major technology projects for the City of Philadelphia (CoP), ensures continuity of the City's technology operations, and finds new ways to help the public interact meaningfully with technology. OIT uses technology to help City employees do their work better and helps residents get what they need from municipal government.
What We Offer:
Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs
Benefits - We care about your well being
The Philadelphia Department of Public Health’s (DPH’s) mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. The health department is organized in the following divisions, each of which is responsible for providing service related to its name: AIDS Activity Coordinating Office, Air Management Services, Ambulatory Health Services, Chronic Disease Prevention, Commissioner’s Office, COVID Containment, Disease Control, Environmental Health Services, Facilities Management, Fiscal, Human Resources, Information Technology, Lead and Healthy Homes, Maternal Child and Family Health Services, Medical Examiner’s Office, Substance Abuse Prevention and Harm Reduction, and Public Health Laboratory.
The department also provides nursing homes services, and we work with a broad network of community, hospital, academic and business partners throughout Philadelphia and the Delaware Valley. We work together to make Philadelphia a healthy place to live, work and play.
The Technical Support Specialist plays a major role in supporting the effective use of technology by DPH staff. Provides first- and second-level troubleshooting and technology-related responses in person, by phone, remotely, and electronically. Provides desktop and mobile technology support to DPH staff; assists in developing and implementing support policies that promote a sustainable infrastructure for the benefit of the entire staff; contributes to needs analysis, planning, and implementation of software and systems.
High School Diploma, GED, or equivalent. Associates Degree or higher, and/or coursework or certification in relevant topics or technologies a plus (e.g., CompTIA, Microsoft technologies, ITIL, project management, security, networking)
Minimum 2 years experience in a customer-oriented technology support or technology education environment
General knowledge of networking, IT security, and modern IT best practices
o Healthcare and/or government
o Service management concepts
o Mobile device functionality and security
o Accessibility in common products
o Technologies presently in use by DPH or the City of Philadelphia
o Learning and supporting a variety of purpose-built software
o Working as a member of a project team
o Basic knowledge of electrical systems and loads
Position requires regular moving and connecting of technology equipment up to 50 lbs in various configurations, and frequent circulation between City sites. Possession of a current, valid driver’s license preferred, but not required.
Any equivalent combination of education and experience deemed acceptable by Human Resources and the hiring director will be considered.
Did you know?
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
Posted on : Sun, 02 Aug 2020 03:11:51 GMT
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