Classification Title: Support Service Specialist Department: University of Iowa Community Clinics Pay Grade: 3ASalary: https://hr.uiowa.edu/pay/plansPercent of Time: 100%Schedule: M-F 7:00-17:00 with variable hoursLocation: QuickCare Clinics
Staff Type: Professional & Scientific
Type of Position: Regular. A position which is considered essential for the effective long-term operation of the university. Persons appointed to this position will receive the privileges and benefits associated with regular employment status.
University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Department Summary:The University of Iowa has five QuickCare locations that service all ages. QuickCare is part of UI Community Clinics. QuickCare Clinics are located in Iowa City (3), North Liberty and Coralville. University of Iowa Community Clinics (UICC) provides comprehensive care to the Iowa City community and beyond. With 9 community clinics, including Quick Cares and Urgent Care, in the Muscatine, Riverside, and Iowa City corridor, UICC is home to providers and staff that provide comprehensive care outside of the hospital setting and give the community a sense of care whenever they need it most.
Position Summary:Provide health related services and/or clinical operational support to assure effective and efficient delivery of health care. Responsible for the daily supervision of Clerk staff at all QuickCare locations. The individual will coordinate reception and scheduling functions including check-in and check-out and scheduling patient appointments as well provide coverage of front desk coverage as needed. Assists with call offs and scheduling issues. Programs best practices and is accountable for performing these tasks. Serves as trainer, mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.
o Provide feedback to management on means to achieve goals and resolve service issues.
o Provide input/suggestions regarding policies, practices, and programs that improve services.
o Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved.
o May analyze, monitor and report financial data, information and reports. May initiate and/or approve routine fiscal transactions. May contribute to budget development.
o Knowledge of the major responsibilities, accountabilities, and overall organization of the customer support function or department; ability to properly support customer inquiries and bring problems to a timely resolution.
o Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
o Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
o Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.
o Innovation – We see creative ways to solve problems.
o Collaboration – We believe teamwork is the best way to work.
o Accountability – We behave ethically, act openly and with integrity in all that we do, taking responsibility for our actions.
o Respect – We honor diversity and recognize the worth and dignity of every person.
o Excellence – We strive to achieve excellence in all that we do.
Posted on : Fri, 23 Aug 2019 00:43:49 GMT
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