Job Summary: Under direct supervision responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the CSST servicing team. Major Duties: 1.Coordinates with CSST to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners 2.Coordinates with the CSST team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc. 3.Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up 4.Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity 5.Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions 6.Assists Private Bankers with internal administration of accounts, business development and client presentations for Banking 7.Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures 8.Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information 9.Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships 10.Is well versed in the compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors loan document deficiencies and reviews compliance reports for adherence to policy and procedures 11.Reviews loan documents, submits loan requests for evaluation, may attend loan closings to help review documentation with clients, follows up on missing loan documentation 12.Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools 13.Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service 14.Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation 15.Coordinates due diligence on loans such as obtaining money market rates, ordering of appraisals and other items necessary for loan booking 16.Proactively engages in the renewal process by reviewing reports of maturing credits and coordinates the receipt of required information from client for renewal process 17.Responsible for identifying and resolving problems within established guidelines 18.Expected to use some initiative but refer more complex problems to supervisors/experts Qualifications: 3+ years’ or more of experience, or equivalent, in financial services with client servicing background. Knowledge of banking products and services is required. Knowledge of internal banking functions. Strong analytical, problem solving, communication, client servicing and organizational skills required. Prior loan experience is highly preferred. For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands. We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater. As of December 31, 2018, Northern Trust Corporation had: $10.1 trillion in assets under custody/administration $7.6 trillion in assets under custody $1.1 trillion in assets under management $132 billion in banking assets
Posted on : Tue, 12 Feb 2019 09:51:10 GMT
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