Pursuing a degree in Business, Finance, Analytics or another relevant
Demonstrated problem solving and analytical thinking skills
Excellent interpersonal, leadership, presentation, and collaborative
skills to work effectively with teams throughout organization
Strong MS Excel Skills, Tableau and SQL skills a plus. Ability to represent data using PowerPoint,
Supporting Customer Care Operations, an expert
in reporting, analysis, and metrics with advanced understanding. Typically assigned to larger, highly complex
projects requiring independent decision-making.
May assist with Care Operations process improvement projects. Partners
with cross-functional teams and stakeholders on ideas and solutions that impact
Provides and conducts analytic efforts to support Customer Care operations,
which may include modeling, forecasting, analyzing and interpreting Care data.
Creates charts, presentations, reports and timelines in support of
department or business operations.
Identifies, researches, and resolves discrepancies in analytical
procedure or cross-functional methods.
Interprets operational requirements for inclusion in studies and
Provides recommendations for operational efficiencies and process
improvements and assists in policy development to support change initiatives.
Works with outside expertise engaged to assist or deliver analytic
May write code to automate reports and templates and consolidate data
into reports and knowledge.
Uses and may program statistical analysis software.
Supports capability development within the delivery organization,
including reviews and gap assessments, and works to source and deliver
Conducts business impact analyses and validation studies and market
research through all stages: concept formulation, definition of metrics,
determination of appropriate statistical methodology, research evaluation, and
final research report.
Presents analysis and insights to leadership.
Develops analytical tools and numerical modeling of complex operations
systems and processes
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted on : Sat, 20 Apr 2019 16:50:42 GMT
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