Office Coordinator-Michigan Ave (Bilingual Preferred)

Athletico Physical Therapy
Chicago, IL

Description

Overview Mission Statement and Core Values: Athletico’s sole purpose is to provide exceptional, progressive, and cost‐effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our core values of patient/client satisfaction, accountability, teamwork and continuous improvement, which are the foundation for our unique culture. Position Summary: The Office Coordinator will serve as a liaison between Athletico and its patients. The Office Coordinator will facilitate communication with patients, clinicians, physicians, insurance companies, work comp adjusters, billing department, and the corporate office. The Office Coordinator offers administrative service to insure that patients receive the utmost care and consideration. Responsibilities Essential Duties and Responsibilities:

The Office Coordinator is responsible for:

Creation and maintenance of an environment that ensures the highest level of customer service to all

Providing professional, friendly and compassionate service to all patients and staff in person and/or via telephone communication

Setting expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices

Accurate scheduling and registration of patients

Obtaining and verification of patient insurance information, and manage patient insurance requirements such as pre‐authorizations

Informing Athletico’s patients of insurance benefits, which will include conversation around patient balance and options to pay. This also includes collecting patient balances, co‐payments, self‐pay and durable medical equipment payments per company guidelines

Timely communication via email, phone, and/or in person

Serving as the liaison between attorneys, Resource Center departments , clinical staff, insurance companies, adjusters and nurse case managers and patients

Managing the communication of patient progress to physicians, nurse case managers, adjusters , attorneys via fax, email or phone

Running the daily/weekly Portal and NextGen reports. Review and identify next action(s)

Supporting the Facility Manager with daily operations of the clinic

Supporting the Regional Manager and Regional Service Manager as requested to help grow the business

Onboarding of new employees/verifying I‐9 Perform all duties and special projects assigned per specified deadlines

Training all staff on administrative duties, company protocols and best practices

Ordering of office/clinic supplies

Ensuring they maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support

Job Requirements/Specifications:

Strong customer service skills

Strong organizational skills, goal oriented, and attention to detail

Ability to communicate in a clear, concise and professional manner

Ability to work independently as well as part of a team and work in a fast paced environment  Ability to multitask and prioritize

Reliable/Punctual/Flexible

Qualifications

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum of a high school diploma or GED required

Strong background in providing excellent customer service skills preferred

Proficient with Microsoft Word, Outlook, and Excel preferred or a similar version such as Libre Office

Knowledge of healthcare insurance benefits and coverage preferred

Work well in a team atmosphere and have a strong sense of leadership skills

Enjoy interacting with people

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Patient/Client Satisfaction: Providing exceptional customer service that exceeds expectations

Accountability: Accepting responsibility for my action, decisions, and behaviors

Continuous Improvement: Developing personally and professionally and being open to coaching consisting of positive and constructive feedback

Teamwork: Collaborating to achieve a common goal

Language Skills:

Ability to read, write and speak English proficiently

Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

While performing the duties of this job, the employee is regularly required to talk and hear

Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)

Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms

Occasionally lift and/or move up to 20‐25 pounds

Fine hand manipulation (keyboarding)

Travel may be required to existing or new Athletico locations or corporate onsite meetings

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Internal office

The noise level in the work environment is usually low

Posted on : Tue, 12 Feb 2019 00:07:36 GMT

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Office Coordinator-Michigan Ave (Bilingual Preferred)

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