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IT Support Engineer

  •  Flagstaff IT
  •   Flagstaff, AZ

Description

Job Description

Help us Rise above the Competition!

Flagstaff Information Technology & Communications is a growing customer-focused professional service company, providing exceptional computer and network support. We are currently seeking individuals who are friendly, enthusiastic, and have the desire to excel in both their professional and personal lives. We offer a competitive salary and incentive programs.

Career Opportunities

Since 2007, Flagstaff IT & Communications has been a leading provider of Technology Solutions and Services in Flagstaff, AZ and surrounding areas. Due to our steady growth, the best IT Consulting firm in Northern Arizona is currently searching for energetic, professional individuals with certified technical and professional backgrounds, who possess superior customer service and support skills to join our team.

Why Work at Flagstaff IT & Communications?

Are you an IT Support professional, bored with the day-to-day routine and hierarchy of most corporate environments? We offer an alternative. Flagstaff IT & Communications is a financially stable and growing small business that provides an environment where your work really does matter and is appreciated!

Our Benefits include:

Medical/Dental/Vision benefits

Retirement

Paid Holidays

Paid time off for vacation and sick time

Paid Training

Check us out if you:

*… want to join the best Computer Services and Network Support company in Northern Arizona and enjoy an awesome company culture with friendly co-workers that focus on success for the entire team.

*… want to develop a strong sense of accomplishment and the feeling that what you do really matters!

*… are looking for a competitive compensation structure that rewards top performers.

*…are a key contributor that enjoys being rewarded for your effort!!

IT Support Engineer

Department: Service and Support

Reports to: Service Manager

General Summary:

IT Support Engineers are strong in all the most common Microsoft, cloud, & networking technologies. The Support Engineer needs to be able to resolve tickets that Junior Engineers cannot. They need to be able to mentor Junior Engineers through moderate IT issues. In addition to strong technical aptitudes, backed by at least 3 years of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. They should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, Office 365, IIS, networking, VPN's, firewalls, backup systems and more.

Position Responsibilities:

  • DAILY time entry accounting for at least 9 hours
  • Mentor Tier I engineers with Difficult Tier 1 Tickets
  • Mentor Tier I engineers with Intro Tier II Tickets
  • Field Tier II support tickets
  • Triage Tier III support tickets
  • Documentation of Client Networks
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Ability to provide accurate time estimates for how long a task will take
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals
  • Knowledge, Skills, and Abilities:

  • Experience required with Windows operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls
  • Experience with Terminal Services & Citrix
  • Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Working Knowledge Firewall Technologies - SonicWALL, Linksys,NetGear, Cisco
  • Working Knowledge of Wireless Technologies
  • Credentials and Experience:

  • Engineer with two to four years’ experience
  • Minimum 1 years’ experience in a Managed Service Environment
  • Minimum 2 years’ experience – Switching, VLAN, Routing, Firewalling Support
  • Minimum 2 years’ experience – Windows Server Management
  • Minimum 2 years’ experience – Wireless Networking
  • Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
  • Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
  • Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple, A+, Net +, Security +
  • Solid dependable engineer, follows directions and maximizes billing opportunities
  • Consistently receives good client feedback
  • Job Type: Full-time

    Salary: $25.00 to $33.00 /hour

    Job Type: Full-time

    Salary: $25.00 to $31.00 /hour

    Experience:

  • Switching/Firewall: 2 years (Required)
  • Microsoft Server: 2 years (Required)
  • Managed Service: 1 year (Required)
  • Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts
  • Posted on : Mon, 11 Feb 2019 16:44:41 GMT

    This job posting is no longer available on IT Jobs List.

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