The Support Agent is a dynamic and passionate follower of technology that is eager to get started on their IT career. We understand that not everyone has professional experience in the field. This position is designed for candidates who have been tinkering with technology at home and are excited to transition this experience into their career. The position is located at our Fort Lauderdale Headquarters. The salary range for this position is between $10-$12 per hour, commensurate with experience level.
SUPPORT the Clients & GROW with the Business!
At Wheelhouse IT, our team has the best intentions of the company and client in mind always. The Support Agent reports to the Support Desk Manager but is part of a team that believes in the future of the organization. They are the first people to interact with our clients on incoming tickets. Support Agents are friendly & excited to troubleshoot any incoming issue that comes their way. Strong verbal and written communication skills are a must so no details are lost if a ticket is escalated to our technicians. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical.
Be part of an EXCITING, FAST-paced and DYNAMIC Team!
Support Agents love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.
BENEFITS come with the territory:
Medical, Dental, & Vision insurance
Short-term, Long-term, and Life insurance
Company-sponsored 401K with match
Company-sponsored cell phone
Other perks that make this a great place to work, learn, and grow
Desired Skills & Expectations in the workplace:
Doesn’t avoid a challenge and is willing to step up to opportunity
Only Great worth ethic need apply (Made a mistake? Own up to it and learn)
Comes up with solutions and not excuses
Attention to detail is a MUST
Show us you can work/play well with others in and outside the team
Demonstrate a willingness to improve yourself and grow with the organization
Be driven to develop a solid “knowledge base” of best practices and problem resolutions
Appreciate a diverse team and the variety that comes in the MSP industry
Have an EPIC personality
Considered a plus:
Experience providing customer service over the phone
Technical Certifications or training equivalent to A+ and Network+
Experience providing Business to Business support of any kind
Only local candidates need apply. (Office is located in Fort Lauderdale, FL)
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
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Posted on : Wed, 01 Jul 2020 02:18:59 GMT
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