The principal mission of Western Governors University is to improve quality and expand access to post-secondary educational opportunities by providing a means for individuals to learn independent of time and place and to earn competency-based degrees and other credentials that are credible to both academic institutions and employers.
If you are interested in helping students, achieve their dreams for a degree and career success by providing a personal, flexible, and affordable education based on real world competencies. We provide employees a meaningful, enjoyable and rewarding work experience.GENERAL POSITION SUMMARY
The WGU Site Operations department is organized into 3 areas of focus including Site Support (Computer Management and Support, Asset Management, Desktop Architecture), Site Technology Management (Remodels & New Office buildouts), and Audio Visual (Conference Rooms, Video Conferencing). Each focus area shares the overall responsibility to provide an excellent End User Computing and Collaboration experience for all employees at any on-site or remote office location.
The role of the Site Support Technician is to provide on-site, and logistics support for all staff at Western Governors University. The Site Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Site Support works in a dynamic, fast-paced environment, which provides services in person (for walk-in customers), via an IT ticketing system, self-service, desk-side and on-site support, and logistics (shipping, receiving, asset management).ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Respond to after-hours site outages or issues if employed in a remote office within the determined acceptable response timesRequired Experience
Posted on : Fri, 15 Mar 2019 05:48:31 GMT
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