About the Job
We are HeatTrak, the inventor and leading marketer of electrical Snow Melting Mats and the Smart Home Devices that make them easy and convenient to use in cold weather climates. We are growing fast and are seeking someone with the talent and energy to take on the dual role of IT Manager and Customer Service "Technology Guru" to help us with our rapidly increasing IT needs and to assist the customer service team with technology related problem solving.
As our first IT Manager, you will serve as the internal IT lead for the company and resolve technical challenges, ranging from hardware to software to online services. You will provide support and maintenance of all employee related IT services and will provide vision and strategy towards ensuring a robust and reliable infrastructure that proactively prevents IT disruptions from occurring. You will also manage our e-commerce data feeds, including setup, optimization and review and you will work closely with our Senior Digital Marketing Manager to ensure our web site and the backend of our e-commerce partners are running smoothly.
In addition to the internal IT role, you will also be a resource to our inside customer service team who may need help communicating complex troubleshooting issues to our customers.
A candidate who is well-suited for this role is someone who is organized and able to think on their feet, who can find creative solutions to interesting problems, and who can think critically towards anticipating future needs and prioritizing them accordingly. The person in this role should be detail-oriented and have the ability to manage complex projects, as well as strong oral and written communication skills.
The salary range for this position is $65,000 to $80,000. We've got a flexible schedule and casual dress code, three weeks vacation to start and competitive benefits. Even better, you'll work among smart people with lots of mojo and great ideas.
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Posted on : Wed, 01 Jul 2020 02:32:43 GMT
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