We are looking for an experienced IT Technician based out of the Bensalem / Philadelphia area. Primary responsibility involves troubleshooting a wide variety of end user computer issues. Effectively troubleshooting requires the ability to communicate with the end user to understand their concerns, determine the best course of action, and finally implement a solution quickly and accurately. The ability to think through a situation in real time to troubleshoot an issue is required. Typical requests may include, but not limited to, removal of malware, installing and configuring printers and devices onto a local network, assistance with common applications, and troubleshooting network issues. In addition, responsibilities would include driving to client locations in the San Diego and Carlsbad areas to service maintenance requests. Typical requests may include, but not limited to, installation of computers, running/punching/testing lines, installing and configuring switches, routers, and access points, wall and ceiling mounting of client equipment. As with all tasks, we expect great customer service and proper use of escalation when required.
We are an IT consulting firm (MSP) located in Philadelphia, PA focusing on small and medium businesses. We have clients up and down the East Coast, Georgia, Florida, Alabama, Texas, and California. We've been in business for over 15 years and growing fast. Our clients typically have 40 - 300 users. We support a wide range of business applications for our clients.
An incredibly hard worker. A cool person to be with, someone we can trust, rely upon, bounce ideas off of, and generally interact with in a positive way, both personally and professionally. In fact, this is one of the most stringent requirements we have. Talented, in a general way. On any given day you might bounce between onboarding a new client, removing a virus/malware, mounting a projector, updating our documentation, etc. You can instantly visualize solutions to problems big and small. Your work is always clean, well documented.
YOU SHOULD BE ABLE TO HANDLE THE FOLLOWING:
WE WOULD LIKE:
Job Type: Full-time
Posted on : Thu, 16 May 2019 14:59:45 GMT
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