This position is located in the Network Systems Division of the Office of Management Information & Technology Services of the District of Columbia Department of Corrections. The District of Columbia Department of Corrections (DCDOC) provides public safety by ensuring the safe, secure, and human confinement of pretrial detainees and sentenced misdemeanant prisoners. The management and operation of the District s correctional system fosters community and business confidence and security.
The primary purpose of this position is to provide second tier agency -level IT technical support to DCDOC users.
Duties and Responsibilities
Act on escalated problems DCDOC IT Help Desk and/or on IT problems and issues that are more than desktop issues, including, but not limited to routers and configurations. Assists in rolling business uit managers IT initiatives of into a cohesive IT plan for the agency and, as necessary recommends major changes in IT program activities. Guides the selection, installation and maintenance of computer systems software hardware for all agency-computing platforms. Supports the Agency s efforts to evaluate, recommend and implement information and telecommunication technology management plans and systems for use by the Agency and its components, including technical, operational and feasibility assessments. Analyzes operating systems, operating systems software and utilities supplied by hardware manufacturers and/or other vendors to determine optimum configuration for the installation and impact on existing system design, programming, testing and operating procedures.
Performs quality assurance reviews to endure effectiveness of information systems relative to systems software utilization. Also, ensures proper security and network operations for the Agency. Ensures the installation and maintenance of systems software and approval of appropriate testing of new modified systems software. Participates in the preparation of the information training materials for system designers, engineers, programmers and operations personnel that describe effects and requirements for new and/or modified sytems software. Organizes and conducts appropriate training meetings, when appropriate.
Qualifications and Education
Individual must possess IT-related education and/or experience as defined in the Information Technology qualification standard (2210 series). In addition to meeting basic requirements, at least one (1) year of specialized experience equivalent to at least the next lower grade level is required. Specialized Experience is work that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Must have experience in A+, Network+, ITIL, Security+, Microsoft, or Cisco. Must also have wotking knowledge of LAN Technical Services and Data Center Operations, including working knowledge of network management.
Licenses and Certification
Must have at least 2 certifications in IT programs
Work is performed in office and field settings within a correctional institution and with and around inmates; such as, adherence to institutional safety and prevention guidelines is required.
Other Significant Facts :
Collective Bargaining Agreement: This position is covered by the collective bargaining unit represented by the Fraternal Order of Police.
Tour of Duty : 8:15 a.m. to 4:45 p.m., may be required to work on weekends
Background: This position requires a criminal background check, therefore, you may be required to provide information about your criminal history in order to be appointed to this position. You will also be subjected to Drug and Alcohol Testing in accordance with the Department of Corrections Mandatory Drug and Alcohol Testing. A TB test will be required prior to entry on duty.
This is a Career Service Appointment.
Posted on : Sat, 16 Mar 2019 01:34:09 GMT
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