Fraud Investigator - Banking

Service Credit Union
Portsmouth, NH

Description

Description

This position will serve in preventing and recovering losses to the Credit Union by assisting the Fraud Officer with the day-to-day operations of the Fraud Department, monitoring and responding to daily Verafin and FraudMAP alerts for potentially fraudulent activity, managing calls on fraud related issues from the Credit Union staff, and working closely with members and law enforcement agencies in order to collect restitution and to follow up on ongoing and existing fraud cases.

POSITION RESPONSIBILITIES:

Have a thorough knowledge of SCU’s policies, procedures and systems.

Review and respond to Verafin and FraudMAP alerts with the intent of detecting, intercepting, mitigating, or preventing fraud.

Monitor potential fraud trends and respond appropriately to fraudulent activity.

Review applications submitted via LoansPQ and Xpress Accounts with the intent of detecting, intercepting, mitigating, and preventing fraud.

Review and resolve failed identity theft red flags.

Responsible for maintaining investigations in both Verafin and a PDF format while maintaining proper case follow-up and resolution.

Review Sentry Service reports generated by eFunds to determine fraudulent account openings or potential losses.

Review, investigate, and respond to all internal reports of failed verifications, suspicious activity, entities, checks, or applications.

Review of Return Check Log and ATM check deposits to determine if fraudulent activity is taking place.

Process account number and MICR number changes on compromised accounts.

Detect, investigate, prevent, and collect restitution on any losses that are a result of fraud.

Compose and issue alerts to appropriate departments, based on fraud trends and fraud rings that are impacting the credit union.

Prepare and file police reports on fraud losses with appropriate law enforcement agencies. Develop and maintain relationships with various law enforcement agencies.

Notify Admin Services of any potential bond claims.

Testify on behalf of Service Credit Union as needed.

Complete information requests and fraud tasks for assigned cases and provide superior member service to internal and external members and law enforcement agencies.

Manage calls and emails from credit union staff, in relation to fraud.

Occasionally act as back-up for the Fraud Officer to provide 24/7 on-call support to the member service team.

As appropriate, report any significant violations of policies or criminal acts to Fraud Officer.

Assist Fraud Officer in preparation of all fraud related SARs.

Assist Card Fraud Specialists with investigation of EnFact alerts.

Attend fraud related webinars and local fraud network meetings to maintain ongoing knowledge of new or shifting fraud methodologies.

Keep-up-to-date with BSA and other state and federal regulations.

Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events

Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust and respect

Other duties as assigned.

Qualifications:

Demonstrate working knowledge of all systems used by both front line and back office staff (Spectrum, Xpress Accounts, LoansPQ, Branch Suite, OnBase, Check 21, Akcelerant, Digital Insight and eFunds)

Knowledge of regulations and requirements as they relate to banking with an emphasis in BSA and the US Patriot ACT

Excellent communication, interviewing, and report writing skills

Strong interpersonal skills with proven ability to work with all levels in the organization.

Strong verbal, written, organizational and interpersonal skills with an excellent attention to detail and ability to maintain and organize workloads

Strong analytical skills including the ability to research analyze and present investigative findings to management

The ability to work under pressure while multi-tasking

Team player but has the ability to work independently with little or no supervision.

Maintain confidentiality of credit union policies and procedures, member nonpublic personal and financial information, and work-related events

Good organizational and time management skills

Ability to project a high degree of professionalism and positive image of themselves and the credit union

Ability to resolve problems, interpersonal conflict and miscommunications.

Job Type: Full-time

Experience:

Fraud: 1 year (Preferred)

Posted on : Tue, 12 Feb 2019 15:24:37 GMT

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Fraud Investigator - Banking

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