The Engineering Technical Support Engineer role is the most senior role in the group which is the escalation point of contact for highly complex issues related to Loftware’s product lines. The person will troubleshoot complex problem areas, provide workarounds, provide technical guidance to the Engineering Technical Support Analyst, Engineering Sr. Technical Support Analyst and to the customer when needed. This includes working with various teams to restore customer systems to optimal performance. The individual will also assist with handling front line customer issues when needed, technical training for internal and external customer, and the creation of knowledge base articles. The individual will report to the Manager of Technical Support but will also take direction from the Supervisors of Engineering Technical Support.
Technical Skill Requirements
The person should be prepared and willing to do any other reasonable and lawful task including willingness to work 24x7 on-call rotation and to be available for off normal business hours escalations.
Job Type: Full-time
Posted on : Thu, 16 May 2019 17:45:29 GMT
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