Join the Largest Public Transportation Authority in North America As A
Digital Communications Specialist, (Associate Transit Customer Service Specialist)
NYC Transit Strategy & Customer Experience
MTA New York City Transit (NYCT) is the nation’s largest public transportation system, serving about 8 million subway and bus customers on an average weekday. The combined work of our 50,000 employees supports the economic and cultural vitality of New York City, providing continuous 24/7 public mass transit and paratransit services throughout the five boroughs.
New York City Transit s Strategy and Customer Experience (SCX) is building a team of strategists, designers and technologists to reimagine the customer experience for the millions of people that we move each day. We re looking for systems thinkers who can work with us to unify the customer experience across the organization. The team is currently seeking a Digital Communications Specialist with extensive social media experience to provide world class customer care for the millions of people we move each day.
In this role, you will monitor in-take queues, determine the best response approach, and provide support to customers until you’ve helped them arrive at their destination, resolved their issue, or adequately addressed their concern. You will also create content to keep customers up to date on service and other information that impact customers, including many of our new initiatives.
As a Digital Communications Specialist, you don’t just tweet, you get results. When customers encounter issues in their journey, you work with other teams to address them. As a customer advocate, your work and ideas will help us identify root causes so that we can find sustainable solutions. There’s a high level of autonomy — you will be able to engage freely on behalf of NYCT — but you must adhere to brand guidelines and protocol. You are also expected to evaluate current practices and recommend strategies and tactics to improve the way we keep customers informed. You perform in a high-volume, fast-paced environment and work collaboratively with other teams to ensure communications are timely, accurate, and consistent.
Candidates should have experience in social content development, community management, high-volume customer service, and/or social media strategy.
Education and Experience Requirements
This position requires relevant education and work experience. To learn about the Education and Experience Requirements for the Digital Communications Specialist position, view the full job description at www.mta.info/employment. On the website, select “NYC Transit , then select “Search All Jobs and search by title, Digital Communications Specialist or by Job Vacancy Number, 95445.
We’re tackling big challenges affecting millions of New Yorkers each day and transforming the customer experience. In addition to the huge impact you’ll have, you can enjoy:
To Apply, Visit our website:
www.mta.info/employment - On the website, select “NYC Transit , then select “Search All Jobs , and search by Job Title: Digital Communications Specialist (Associate Transit Customer Service Specialist) or by Job Vacancy Number: 95445. Or use the following link http://tinyurl.com/y2s6tt9a
MTA and its constituent agencies are Equal Opportunity Employers.
Job Type: Full-time
Salary: $53,669.00 to $87,823.00 /year
Posted on : Fri, 15 Mar 2019 15:15:31 GMT
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