HP’s Customer Experience & Portfolio Strategy (CEPS) group delivers exceptional experiences to consumers and commercial users upon HP personal system products.We are driving personal computing in new directions with a focus on customers and quality. Our group enables innovative consumer electronics features and experiences that others have not identified.We think ahead, inquire, analyze, strategize and make it happen.
Driving great customer experiences requires deep insights into customer delighters as well as detractors of HP products.We are currently in search of a Customer Experience Business Analyst that will collect, aggregate and analyze data that will help charter the course of future HP products.The right candidate will be proficient in utilizing tools to review large sets of customer data to produce reports, analyze correlations and derive insights that can be acted upon.You will be exceptional at developing executive level presentations that take complex information across every customer experience and tell a concise story of what the data tells us, why it is this way and what the strategic direction of the company should be to improve.You are not just creating charts, graphs and PowerPoint presentations, rather helping to shape the future roadmap for the market leader in Personal Computers.
As a Customer Experience Business Analyst, you will work with HP Product Owners, Customer Experience Product Managers, Data Scientists and other Business Analysts to report monthly, quarterly and yearly trends that help HP leaders set future direction.You will use customer feedback, industry/analyst research, product sales statistics, competitor data, performance data, and demographic data to generate insights that are actionable and drive results.Your role will transcend hardware design, software optimization, and service experiences necessary to improve customer loyalty.You will present your data at the highest levels of HP with the leaders whom ultimately will use them to adjust our future course.
We are an equal opportunity employer and value diversity of all kinds at HP. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
Responsibilities & Performance Profile
Posted on : Fri, 15 Mar 2019 11:41:19 GMT
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