THIS IS A CRITICAL POSITION. During the current health crisis, any job interviews will be held by video or audio conference.
Please be aware that you may be required to undergo screening for symptoms of COVID-19 which may include answering questions regarding symptoms or having your body temperature read as part of this job. You may also be required to wear a face covering or use other personal protective equipment (PPE) related to the COVID-19 pandemic.
The ITS department currently has a vacancy for a Product Manager in the ITS Business Solution division’s Project Management Office (PMO) section.
The Product Manager role within the Business Solution’s PMO will deliver products of varying scope and complexity involving multiple teams and applications, develop product roadmaps, implement and provide ongoing product management support for the City’s major technology investments.
The Product Manager is a strategic role responsible for conducting customer research and working with business and IT stakeholders to develop and convey product vision. As an innovative collaborator, the Product Manager gains insight into the customer's needs and continuously matches on-going product capabilities with the customer's evolving needs. The Product Manager will add value to a broad range of business and integration needs, implement best practices, and work across a broad group of stakeholders. This position will deliver diverse products of varying scope and complexity involving multiple teams and applications; manage the daily rhythm of discussions that clarify and resolve requirements during design, development, testing, and release; and conduct and participate in the analysis of the business process and functional requirements. The success of the position will be measured by service and engagement metrics.The City is in the process of procuring a modern 311 Customer Relationship Management (CRM) system to facilitate online communications, service and information requests, documentation, and payments. The Product Manager serves as the domain lead for the City’s 311 CRM roadmap, products, and services. With a thorough understanding of the CRM platform, the Product Manager guides executive leadership toward the best practice designs and configurations to make it easier for the Phoenix residents to conduct business with the City, and for City staff to work efficiently.
KEY JOB DUTIES
This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.
$75,712 - $114,962 annually. Candidates may be hired above the minimum depending upon qualifications.
A comprehensive benefits package is offered which includes traditional pension with employer and employee contributions; choice of medical HMO, PPO, or HSA plan; wellness incentive of up to $720 annually; dental; vision; life insurance; long-term disability; 401(a) and 457 plans; medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan; bus/light rail pass; tuition reimbursement program; paid time off includes 11.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days. For more details, visit: Unit 7 Benefits
PREFERRED QUALIFICATIONS – The minimum qualifications listed above, plus:
Recruitment closes August 17, 2020. All materials must be received by 11:59 p.m. on this date.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WHAT YOU NEED TO KNOW
Info Tech Project Manager, JC:09440, ID# 36752 07/28/2020, 6 mos, WES, Benefits: 007
City of Phoenix employees commit to Work Smart, Spend Wisely, Be Kind.
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Posted on : Sun, 02 Aug 2020 07:31:37 GMT
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