Business License and Tax Specialist - Customer Sevice Representative, Senior

Description

The City of Seattle Department of Finance and Administrative Services (FAS), Business License and Tax Administration division has an outstanding opportunity for an accomplished customer service professional with an ability to communicate complex concepts (taxation/finance) to a very diverse audience. Your role is to provide exceptional front-line customer service for the public in regard to business licenses and taxes within the City of Seattle. Due to this, the perfect candidate must be diplomatic, knowledgeable, and efficient to ensure the best service for the members of our great communities. The Department administers and collects Business & Occupation Tax, Utility Tax, Gambling Tax, Commercial Parking Tax, Admission Tax and Firearm/Ammunition Tax. Any new taxes proposed and passed by the City are developed and implemented through this division. To work in this environment, staff must be competent, decisive and able to adapt to changes quickly. Thorough understanding of complex databases and web services is crucial. Not only do we have to have systems ready to collect and monitor the different tax types, we must be able to interpret the tax and communicate the information to a customer base of nearly 100,000 businesses. FAS focuses on Excellent Customer Service, A Respectful and Equitable Workplace, Continuous Improvement and Financial Accountability, Economic Opportunity for All Our Communities, and Dedicated Stewardship of City Assets.

Minimum Qualifications:

Posted on : Tue, 12 Feb 2019 03:50:52 GMT