Business License and Tax Specialist - Customer Sevice Representative, Senior

City of Seattle
Seattle, WA

Description

The City of Seattle Department of Finance and Administrative Services (FAS), Business License and Tax Administration division has an outstanding opportunity for an accomplished customer service professional with an ability to communicate complex concepts (taxation/finance) to a very diverse audience. Your role is to provide exceptional front-line customer service for the public in regard to business licenses and taxes within the City of Seattle. Due to this, the perfect candidate must be diplomatic, knowledgeable, and efficient to ensure the best service for the members of our great communities. The Department administers and collects Business & Occupation Tax, Utility Tax, Gambling Tax, Commercial Parking Tax, Admission Tax and Firearm/Ammunition Tax. Any new taxes proposed and passed by the City are developed and implemented through this division. To work in this environment, staff must be competent, decisive and able to adapt to changes quickly. Thorough understanding of complex databases and web services is crucial. Not only do we have to have systems ready to collect and monitor the different tax types, we must be able to interpret the tax and communicate the information to a customer base of nearly 100,000 businesses. FAS focuses on Excellent Customer Service, A Respectful and Equitable Workplace, Continuous Improvement and Financial Accountability, Economic Opportunity for All Our Communities, and Dedicated Stewardship of City Assets.

Job Responsibilities:

Provide high-volume customer service regarding business license and tax information, in person, via phone, and through written correspondence.

Interpret, explain and apply license and tax requirements and review filings.

Review and complete high-volume data entry of license applications, tax reporting forms and payments and correspondence for business license accounts.

Review and enter the data for monthly tax reporting forms and tax payments.

Account delinquency management; initiating customer contact and performing collection efforts.

Develop reports to track work performance.

Testing new software enhancements and or applications.

Process documents and fees.

Verify code compliance associated with various regulatory licenses.

Set up accounts and perform customer service inquiries on 12,000 new business license accounts each year, as well as close approximately the same number of accounts each year.

Perform intake, data maintenance, and customer service inquiries on business license accounts.

Log and archive all tax returns and associated documents.

File and retrieve tax and license documents.

Research and interpret the Seattle Municipal Code. Seattle Tax Rules, and other legislation.

Analyze database queries.

Other duties as assigned.

Qualifications:

Minimum Qualifications:

Requires three years' experience in customer service and/or billing process. including at least one-year equivalent to a Customer Service Representative (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).

Prior experience providing service to a diverse audience.

The ability to work in a high volume, multi-tasking work environment adhering to strict deadlines.

Demonstrated ability to communicate complex information effectively.

Proficiency using Microsoft Office Suite including Word. Excel, Outlook, SharePoint & Publisher.

Must be able to accurately type 45 wpm.

Advanced experience using a 10-key.

Ability to research and interpret tax Codes and rules is critical.

Desired qualifications:

Associates Degree or Advanced Training Certification in Business, Accounting. Tax or Finance.

Prior experience working with an intricate database.

Prior experience working in taxation or business licensing.

Ability to create and run MS Access Queries.

Prior experience creating and maintaining brochures and pamphlets using Microsoft Office Suite.

Advanced Microsoft Excel skills, able to create, edit and analyze advanced formulaic tables.

Prior experience using Microsoft Word to create letter templates and mail merges.

Posted on : Tue, 12 Feb 2019 03:50:52 GMT

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Business License and Tax Specialist - Customer Sevice Representative, Senior

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